Livebox Recovery Process

Before starting, it's important that you turn all firewall software on your computer off.

Step 1 - Start the RGWRepair process

• Double-click My Computer (you'll find this on your desktop, or in your Start menu)
• Right click on your CD drive (usually D:) and select Explore

• Double-click on the RGWRepair icon

The RGWRepair process will open.

Please ensure that your Livebox is not working, and that you have already performed a factory reset on the Livebox (details can be found in the Livebox help file).

Click on Next to proceed to step 2.

Step 2 - Prepare your Livebox

• Disconnect all the cables connected to your Livebox (including the power cable)
• Move your Livebox close enough to your PC so you can connect them with an Ethernet cable
• Plug one end of your Ethernet cable into the Ethernet port on the back of your PC and the other end into the yellow socket of the Livebox
• Plug the power supply into the wall mains socket, but not into the Livebox

• Click on Next to proceed to Step 3

Step 3 – Configure your PC

• Select your Ethernet Adapter from the list of Adapters. Tip: the Ethernet Adapter usually includes text such as 10/100 (if using Windows XP)
• Next select the file locator button '…' to the right of the 'Choose your firmware:' field

Select the ‘firmware…’ file on the CD and click Open.

Once selected click Next to proceed.

Step 4 – Initiate the repair

Follow the instructions below carefully:

• Press and hold the Pairing/Association button 1 at the back of the Livebox
• While keeping button 1 pressed, plug the power cable into your Livebox
• Hold button 1 for a few more seconds until the 3 middle LEDs on your Livebox are lit
• Release button 1
• The software will display the message 'Waiting for programing mode...' and countdown from 120 seconds

• The software will display 'Repair in progress'

Note: if you do receive a Windows Security Alert or other Firewall / Antivirus alert select to Unblock, Allow Access, Grant Access or other similar option to proceed.

If you receive the error 'Operation stopped cause the gateway fails programmation mode', ensure that you've disabled your firewall software and start the procedure again.

Step 5 – Repair in progress

The Firmware should now automatically update. It is important that you do not unplug your Livebox during this process.

After approximately 10 minutes the blue progress bar will reach the end of the line. Click Finish to close the recovery process.

Step 6 - Prepare your Livebox

Note: If you disabled firewall software, ensure to enable it again before continuing.

Reconnect your broadband phone (RJ11) cable to the Livebox (socket next to the power connector).

Step 7 - Update your username and password

Finally, enter your broadband username and password in the Livebox configuration pages. To do this, follow the instructions below:

• Click on the Configure Livebox or Wanadoo Home icon, which should be installed on your desktop.

• If you haven't got the icon on your desktop, don't worry - you can find the Livebox homepage by opening My Computer and entering http://configuration.adsl into the address bar
• From the Livebox homepage, click the link Access to the configuration pages
• You will be prompted to enter the Livebox username and password.

• In the 'Broadband Username' field enter your Wanadoo username – eg yourname.wanadoo.co.uk@fs
• In the 'ADSL password' field enter your Wanadoo password
• Click Submit

• Go back to your Livebox Configuration pages (http://configuration.adsl)
• Login (if required)
• Select Configuration then Update

• To update your Livebox, press the Submit button
• If a more recent version of the firmware installed on your Livebox is available, a download will start.